Effective Communication Over the Phone


This adult ESL curriculum kit includes everything needed to teach effective communication over the phone in business settings. Equip adult ESL students with essential skills for confident and professional English communication with resources focused on telephone communication and customer service. Get it now!


This adult ESL curriculum kit includes everything you need to get started teaching effective communication over the phone. It’s easily used in groups, one-on-one, online, or physical classrooms.

Curriculum Outline

Focused on language skills to help adult English language learners sound more confident and professional when speaking English, you’ll get:

  • Vocabulary development resources for speaking on the phone.
  • English statements for effective communication over the phone.
  • Examples of cultural nuances for speaking on the phone.

This kit helps adult ESL students better understand cultural nuances for communicating effectively in English business settings.

Guided Activity Resources

You’ll get step-by-step guided activity resources for adult English language students to practice how to:

  • Practice the language used in phone calls.
  • Demonstrate the basics of good customer service on the phone.
  • Practice effective strategies to avoid misunderstandings during telephone calls.

This curriculum package is designed for 90% student talk time and includes all four domains of the English language for students to practice reading, writing, speaking, and listening.

What You’ll Get

  • One PDF PowerPoint presentation for English teachers.
  • One PDF Student Handout for writing and comprehension activities.
  • Two audio files for the listening activities.

Get this adult ESL curriculum kit now for everything you need to teach language for speaking on the phone in business communication.

Need more information?

Drop me a line with your questions. Contact now.

Get Tips for Teaching Adults English

This blog post shares effective strategies for teaching adults English. Read it here.



There are no reviews yet.

Be the first to review “Effective Communication Over the Phone”

Your email address will not be published. Required fields are marked *