Effective Communication Over the Phone

Description

This ESL business English lesson kit includes everything you need to get started teaching effective communication over the phone. It’s easily used in groups, one-on-one, and teaching English online.

Curriculum Outline

Focused on language skills to help adult English language learners sound more confident and professional when speaking English, you’ll get:

• Vocabulary development resources for speaking on the phone.
• English statements for effective communication over the phone.
• Examples of cultural nuances for speaking on the phone.

This kit helps adult ESL students better understand cultural nuances for communicating effectively in English business settings.

Guided Activity Resources

You’ll get step-by-step guided activity resources for adult English language students to practice how to:

• Practice the language used in phone calls.
• Demonstrate the basics of good customer service on the phone.
• Practice effective strategies to avoid misunderstandings during telephone calls.

This ESL lesson for adults is designed for 90% student talk time and includes all four domains of the English language for adult learners to practice reading, writing, speaking, and listening skills.

What You’ll Get

• One PDF PowerPoint presentation for English teachers.
• One PDF Student Handout for writing and comprehension activities.
• Two audio files for the listening activities.

Get this ESL business English lesson kit now for everything you need to teach language for speaking on the phone in business communication.

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This blog post shares effective strategies for teaching adults English: How to Reach Your Teaching Goals with ESL Curriculum for Adults.